Privacy Policy
Effective Date: January 1, 2026
At Citrineresidence ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a reservation for accommodation
- Register for an account on our website
- Subscribe to our newsletter
- Contact us through our contact form
- Participate in surveys or promotions
- Visit our physical location
This information may include:
- Full name
- Email address
- Phone number
- Postal address
- Date of birth
- Payment information
- Identification documents (as required by law)
- Preferences and special requests
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing actions, including:
- IP address
- Browser type and version
- Operating system
- Referral source
- Pages viewed and time spent on pages
- Device identifiers
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing your reservations and bookings
- Providing customer service and support
- Sending confirmation emails and booking details
- Communicating with you about our services, promotions, and special offers
- Personalizing your experience and tailoring our services to your preferences
- Processing payments and preventing fraudulent transactions
- Complying with legal and regulatory requirements
- Improving our website, services, and customer experience
- Conducting analytics and research to better understand our customers
- Maintaining the security and integrity of our systems
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:
- Contract Performance: Processing necessary to fulfill our contractual obligations to you
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
- Legal Obligations: Processing required to comply with applicable laws and regulations
- Consent: Processing based on your explicit consent, which you may withdraw at any time
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, booking systems, email service providers)
- Legal Requirements: We may disclose information when required by law, court order, or governmental regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- Protection of Rights: We may disclose information to protect our rights, property, safety, or that of our customers or others
- With Your Consent: We may share information with third parties when you have given explicit consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data using SSL/TLS protocols
- Secure server infrastructure with firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Secure payment processing through PCI-DSS compliant systems
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of information and the purpose for which it was collected:
- Booking and reservation data: 7 years (for accounting and legal compliance)
- Marketing communications: Until you unsubscribe or request deletion
- Website analytics data: 26 months
- Customer support records: 3 years
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
- Opt-out: Unsubscribe from marketing communications
To exercise any of these rights, please contact us using the information provided at the end of this policy.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
12. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Citrineresidence
Email: citrineresidence@hotmail.com
Phone: +12506811435
Address: 962 Ryder Dr, Kelowna, BC V1Y 7T5, Canada
We will respond to your inquiry within 30 days of receipt.
15. Consent
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
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